SLA Compliance
SLA Command Center
Dedicated SLA view across all tickets. No backend calls—fully mocked for demos.
SLA Compliance
SLA Compliance
All tickets • Dec 11 – Dec 17
Total incidents
18
Dec 11 – Dec 17
Overall compliance
94.4%
17 met / 18 received
Breached
1
17 met SLA
Most breached priority
P1
Investigate paging flow
Priority compliance
Coverage for Dec 11 – Dec 17
P1
Received
4
Met
3
Breached
1
75%
P2
Received
5
Met
5
Breached
0
100%
P3
Received
6
Met
6
Breached
0
100%
P4
Received
3
Met
3
Breached
0
100%
Breaches by priority
Visual snapshot for the selected window
P1
75%
P2
100%
P3
100%
P4
100%
Range Dec 11 – Dec 17
Common SLA questions
Click a chip to see simulated SQL + an immediate answer.
Simulated SQLdeterministic
SELECT priority, SUM(received) AS received, SUM(met) AS met, SUM(breached) AS breached FROM sla_daily WHERE priority = 'P1' AND date BETWEEN '2025-12-01' AND '2025-12-07' GROUP BY priority;Result
4 P1 tickets
Compliance: 75%
Breached: 1
P1 breached 1 of 4 (75%). Focus response runbooks on this tier. (Dec 1 – Dec 7)